How are your pieces best used?

The White Pheasant provides you with a curated selection of furniture, décor and perfect event design services for your wedding ceremony, your birthday or all the other beautiful days that you want to make something special with your loved ones throughout the Smokies and afar.

What other services do you provide?

We offer you an all-round service: We are mood creators and atmosphere makers. There is little that we cannot rent, design, or organize for you. From the delivery of the furniture and décor to assembly and dismantling, so you can concentrate on yourself and your loved ones on your special day. If you’re looking for a partner from consultation, construction, and complete styling, we are happy to support you to make the best of your special day – please contact us Via Email. We look forward to your email!

How do we get started?

We look forward to getting to know you – tell us about your plans! Browse through our rentals and create a wish list which you can send to us with one click.

What is the minimum rental period?

The standard rental period is 3 days – delivery and collection take place one day before or after your event. But don’t rush – the rental period can of course be extended if you wish, provided the desired items are available.

Can I pick up my rental?

Yes, all rentals can be picked up from our warehouse in a covered vehicle. Please note that all pickups and returns are by appointment only and must be prearranged.

Do you deliver – If so, what are the costs?

Unfortunately, due to our large service it is not possible for us to give a general indication of the delivery costs, as they depend on the scope of the delivery and distance and must be calculated individually for each offer.

How can I pay?

We require a 50% non-refundable deposit to be paid in order to reserve our one-of-a-kind pieces for your special date. The remaining 50% will be due 30 days prior to your event. For short notice orders (less than 30 days), full payment will be due at purchase time.

Do I have to return tableware items cleaned?

We provide all of our vintage dishes and glassware clean and ready to use. After use, all dishware must be returned scraped of food debris, rinsed and placed in provided containers. Extra cleaning charges will be incurred for not adhering to these guidelines.

Oh no…. I broke it!

Hey accidents happen. A 10% wear and tear fee is charged on every invoice to cover basic wear and tear, but if any piece is broken, severely damaged, or missing upon return, you will be charged the cost of replacement or repair for that item in addition to the 10% fee. This is usually three to four times the rental cost of an item, but it varies per item. You will be billed for this amount separately.

What happens if I need to cancel my rental?

Things happen, plans change, we get it! When you reserve one of our pieces, we take it off the shelf and put it aside for you and only you. As a result, once payment has been submitted it is non-refundable. However, we would be happy to give you a credit towards a future rental if circumstances change causing you to cancel. Credits for cancellations within 30 days of service are not granted.